Frequently Asked Questions
Everything you need to know about Spark amplifiers, BIAS software, and our smart gear.
What is the standard shipping time for Spark amplifiers?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Does Positive Grid offer a warranty on hardware products?
Yes, all new Positive Grid hardware products, including the Spark series and RIFF, come with a one-year limited warranty covering defects in materials and workmanship.
Can I return my order if I am not satisfied?
We offer a 30-day return policy for hardware products purchased directly from our online store. Items must be in their original packaging and in like-new condition to qualify for a full refund.
How do I access my BIAS software license after purchase?
Once your purchase is complete, your license is automatically tied to your Positive Grid account. Simply download the software from our website, log in with your credentials, and your product will be activated.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay. Financing options via Affirm are also available in select regions.
Is the Spark app compatible with both iOS and Android?
Yes, the Spark smart app is available for download on both the Apple App Store and Google Play Store, and is compatible with most modern smartphones and tablets.