Returns & Exchanges
At Positive Grid, we stand behind the quality of our gear and offer a 30-day satisfaction guarantee on all hardware and software purchases. If you are not completely satisfied with your sound, we make the return process simple and transparent.
Initiate Your Request
Visit our online Support Center and submit a return request ticket with your order number and the reason for the return.
Prepare Your Gear
Pack the item securely in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned unit, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing